Terms of service

Last Updated: April 27, 2025

1. INTRODUCTION

These Terms of Service ("Terms") govern your access to and use of the websites, mobile applications, and other online products and services (collectively, the "Services") provided by Cognix Sciences LTD ("Cognix," "we," "us," or "our"), a company incorporated in the United Kingdom (Company Number 16154723) with its registered office address at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use our Services or purchase our products.

2. ELIGIBILITY

You must be at least 18 years of age to access or use our Services or to purchase our products. By accessing or using our Services, you represent and warrant that you are at least 18 years old.

3. PRODUCTS AND SERVICES

3.1 Product Information

Cognix offers dietary supplements and related products. All product descriptions, information, and pricing are subject to change at any time without notice, at the sole discretion of Cognix.

3.2 No Medical Claims

IMPORTANT DISCLAIMER: Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease, illness, or health condition. The information provided through our Services is for informational purposes only and is not intended as a substitute for advice from your physician or other healthcare professional.

Cognix makes no representations or warranties regarding the health benefits of any products. Any statements made about our products have not been evaluated by the Medicines and Healthcare products Regulatory Agency (MHRA), Food and Drug Administration (FDA), European Medicines Agency (EMA), or any other regulatory body.

The content on our Services does not create a physician-patient relationship between Cognix and any user. If you have or suspect you may have a health problem, you should consult your healthcare provider. Before using any Cognix product, particularly if you are pregnant, nursing, have a medical condition, are taking any medication, or are under the age of 18, you should consult with a healthcare professional.

By purchasing and using Cognix products, you assume all risks associated with their use. Discontinue use and consult your healthcare provider immediately if you experience any adverse reaction to our products.

3.3 Individual Results

Individual results may vary. The testimonials and examples used on our Services are exceptional results, which do not apply to the average purchaser, and are not intended to represent or guarantee that anyone will achieve the same or similar results.

4. ORDERS AND PAYMENT

4.1 Order Acceptance

Your receipt of an order confirmation does not constitute acceptance of your order. Cognix reserves the right to accept or decline your order for any reason, including but not limited to product availability, errors in product or pricing information, or problems identified by our fraud detection systems.

4.2 Payment Terms

By providing a payment method, you represent and warrant that you are authorized to use the designated payment method and that you authorize us to charge your payment method for the total amount of your order (including any applicable taxes and shipping charges).

4.3 Pricing and Tax

All prices displayed on our Services are in the designated currency and include UK VAT where applicable. Prices do not include shipping costs (which will be calculated and displayed before you complete your purchase) or customs fees. For international orders, you are solely responsible for any customs fees, import duties, taxes, or other charges that may be imposed by customs or relevant authorities in your country. Cognix does not calculate these fees and they are not included in the order total at checkout.

5. SHIPPING AND DELIVERY

5.1 Shipping Methods and Timeframes

Cognix will use commercially reasonable efforts to ship products within the timeframe specified at checkout. However, shipping times are estimates only and are not guaranteed. Cognix is not liable for any delays in shipment or delivery.

5.2 Risk of Loss

Risk of loss and title for products purchased from Cognix pass to you upon delivery of the products to the carrier.

6. RETURNS AND REFUNDS

Our Return Policy, which is incorporated by reference into these Terms, governs all returns and refunds. Please refer to our Return Policy for complete details.

IMPORTANT NOTE: No Cognix products can be returned once opened. Due to the nature of consumable supplements and for hygienic reasons, we cannot accept returns on any products where the seal has been broken or the packaging has been opened, with the sole exception of products covered under our one-time risk-free guarantee.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Ownership

All content included on our Services, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Cognix or its content suppliers and is protected by United Kingdom and international copyright, trademark, and other intellectual property laws.

The Cognix logo is a registered trademark in the United Kingdom and cannot be used, reproduced, or displayed in any form without prior written authorization from Cognix Sciences LTD. Unauthorized use of the Cognix logo may constitute trademark infringement and unfair competition in violation of UK and international laws.

7.2 Limited License

Cognix grants you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for personal, non-commercial purposes. This license does not include any resale or commercial use of our Services or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of our Services or their contents; or any use of data mining, robots, or similar data gathering and extraction tools.

8. USER CONTENT

8.1 Submission of Content

By submitting any content to our Services, including but not limited to product reviews, comments, and testimonials ("User Content"), you grant Cognix a worldwide, perpetual, irrevocable, royalty-free, and transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform the User Content in connection with our Services and Cognix's business.

8.2 Prohibited Content

You agree not to submit any User Content that:

  • Is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or invasive of another's privacy
  • Infringes any patent, trademark, trade secret, copyright, or other intellectual property right
  • Contains viruses, corrupted files, or any other similar software or programs
  • Constitutes unsolicited or unauthorized advertising, promotional materials, or any other form of solicitation

9. DISCLAIMER OF WARRANTIES

THE SERVICES AND ALL PRODUCTS AND INFORMATION PROVIDED THROUGH THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

COGNIX SPECIFICALLY DISCLAIMS ALL WARRANTIES REGARDING:

  • THE SAFETY, EFFICACY, OR SUITABILITY OF ANY PRODUCTS FOR ANY PARTICULAR PURPOSE
  • THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION PROVIDED
  • THE ERROR-FREE OR UNINTERRUPTED OPERATION OF THE SERVICES
  • THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED THROUGH THE SERVICES

10. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COGNIX, ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR:

  • ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
  • ANY DAMAGE, INJURY, OR DEATH RESULTING FROM THE USE OR MISUSE OF ANY PRODUCTS
  • ANY ALLERGIC REACTIONS, SIDE EFFECTS, OR OTHER ADVERSE EVENTS RELATED TO THE USE OF ANY PRODUCTS
  • ANY DAMAGE FOR PERSONAL OR BODILY INJURY
  • ANY DAMAGES IN EXCESS OF THE AMOUNT PAID BY YOU FOR THE PRODUCTS OR SERVICES THAT ALLEGEDLY CAUSED SUCH DAMAGE

THESE LIMITATIONS WILL APPLY WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND REGARDLESS OF WHETHER COGNIX HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

11. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Cognix, its officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms or your use of the Services.

12. THIRD-PARTY LINKS

Our Services may contain links to third-party websites or services that are not owned or controlled by Cognix. Cognix has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Cognix shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

13. CHANGES TO TERMS OF SERVICE

Cognix reserves the right, at its sole discretion, to modify or replace these Terms at any time. The most current version of these Terms will be posted on our website. You are responsible for reviewing and becoming familiar with any such modifications. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

14. TERMINATION

Cognix may terminate or suspend your access to the Services immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms. Upon termination, your right to use the Services will immediately cease.

15. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of England and Wales, and you consent to the personal jurisdiction of such courts.

16. SEVERABILITY

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

17. WAIVER

The failure of Cognix to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Cognix.

18. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Cognix regarding your use of the Services and supersede all prior agreements and understandings, whether written or oral.

19. CONTACT INFORMATION

If you have any questions about these Terms, please contact us at:

Cognix Sciences LTD
71-75 Shelton Street
Covent Garden
London, United Kingdom
WC2H 9JQ

Email: hello@cognix.uk

By using our Services, you acknowledge that you have read these Terms of Service, understand them, and agree to be bound by them.